Shipping Policy

Last Updated: July 2026

Welcome to Floovoo.

We understand that waiting for an order to arrive is often the most exciting part of the shopping experience. That’s why we’re committed to making our order processing and shipping procedures as clear, transparent, and reliable as possible.

This Shipping Policy explains how orders are processed, estimated delivery timeframes, and what you can expect after completing your purchase.


Order Processing

Once your order has been successfully placed, our team begins reviewing and preparing it for shipment.

Most orders are processed within 1 to 3 business days.

Please note that processing times may be slightly longer during promotional events, holiday seasons, or periods of unusually high order volume.

Business days do not include weekends or public holidays.


Shipping Time

Delivery times vary depending on the destination country and the shipping carrier handling your package.

For most destinations, estimated delivery is between 5 and 15 business days after your order has been shipped.

Please remember that these are estimated delivery times and should not be considered guaranteed. Unexpected delays caused by customs inspections, severe weather, transportation disruptions, or other circumstances beyond our control may occasionally occur.


Shipping Destinations

We continuously expand our shipping network to serve more customers around the world.

The countries currently available for shipping will be displayed during checkout.

If your country is not listed, feel free to contact us. We’ll be happy to let you know whether shipping may become available in the future.


Shipping Costs

Shipping charges are automatically calculated during checkout based on several factors, including:

  • Destination country or region.
  • Shipping address.
  • Package weight and dimensions.
  • Any active promotional offers.

From time to time, Floovoo may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.


Order Tracking

As soon as your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information whenever tracking is available.

You can use the tracking number to monitor your shipment until it reaches its destination.

If you haven’t received tracking information within the expected timeframe, please don’t hesitate to contact our support team.


Changing Your Shipping Address

If you notice an error in your shipping address after placing your order, please contact us immediately.

If your order has not yet entered the shipping process, we’ll do our best to update your information.

Once an order has been dispatched, we may no longer be able to modify the shipping address.


Delayed Deliveries

Although we work hard to ensure every order arrives on time, delays can occasionally happen due to circumstances beyond our control, including:

  • Seasonal shipping volume.
  • Severe weather conditions.
  • Customs inspections or clearance delays.
  • Carrier operational issues.
  • National holidays.

If your shipment experiences an unexpected delay, our team will gladly assist you by communicating with the shipping carrier and keeping you informed whenever possible.


Lost Packages

If you believe your shipment has been lost in transit, please contact us as soon as possible.

We’ll investigate the shipment with the carrier and work diligently to reach the most appropriate solution.


Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other government fees depending on your country’s regulations.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

We recommend checking your local customs regulations before placing an international order.


Customer Responsibility

To help ensure successful delivery, please verify the following information before completing your purchase:

  • Full name.
  • Complete shipping address.
  • Phone number.
  • Email address.

Incorrect or incomplete information may result in shipping delays, additional carrier fees, or unsuccessful delivery attempts.


Need Assistance?

If you have any questions regarding shipping or the status of your order, our Customer Support Team is always happy to help.

Email

support@floovoo.com

Thank you for choosing Floovoo.

We appreciate your trust and remain committed to providing a smooth, reliable, and transparent shipping experience from the moment you place your order until it arrives at your doorstep.